Digital Support Network Troubleshooting

This supplied router provides your showroom digital devices (iPads, TV's and Touchscreens), with a digital support network via WiFi, enabling remote support and digital content from Head Office

Please see below some troubleshooting instructions and steps to assist with diagnosis, if network connectivity issues are encountered

Internet Status

The color of the globe symbol will confirm the router's internet status.

White = Successful

Red = Unsuccessful

asus_rtac3200_front_callouts edited.jpg

Possible issues

WAN port is not correctly patched via ethernet cable to the dealer network
Ethernet cable from WAN port is faulty
Dealership network has firewall restrictions blocking interrnet access

Possible solutions

Change WAN ethernet cable
Confirm ethernet patching is correct. Follow wall point (usually labeled) to switch panel in comms room.
Confirm the port it is connected to is live, If not choose another port and test

WAN Port

The "Blue" port on the back of the router is the WAN port. This should be connected to the dealership network via a wall patch point, or directly into the switch panel.
asus_rtac3200_rear_callouts edited.jpg

WiFi

All showroom digital devices use the WiFi networks to connect. If the WiFi is active, the lights (2.4G & 5G) will be illuminated. If the WiFi lights are not illuminated, please see solutions below.

Possible Solutions

Press the "WiFi on/off button" (in above diagram)
Check on your phone for the following WiFi networks "SubaruDo" & "rescue"

Power Cycle

To perform a pwoer cycle, please locate the black button on the rear of the router, beside the power cord. Please push it in, which will power the router off. Wait 15 seconds and push the same button again powering it back up.

For further assistance, please contact Subaru Digital Support

help@suabrudigital.com.au

1300 764 786